High Voltage Products IT/OT Service Delivery Expert

17 hours ago


Ludvika, Dalarna, Sweden Hitachi Energy, Ludvika Full time

We are looking for an experienced IT/OT service delivery specialist to join our team at Hitachi Energy in Ludvika. As a Site IT/OT Service Delivery Specialist, you will provide tailored IT solutions and services, working closely with business leaders and IT stakeholders. Your responsibilities will include managing IT infrastructure, applications, and ticket escalations, as well as supporting both office and shop floor IT/OT assets.

You will act as a point of contact for IT supplier and CDC teams, manage ticketing, triage, and escalation, provide onsite infrastructure support, and maintain governance/security. Additionally, you will oversee OT asset IT/OT cybersecurity and respond to emergencies, ensure machine connectivity with network core switches, and support various hardware (kiosks, printers, conference rooms, etc.).

To be successful in this role, you should have 3-5 years of work experience, ideally in a similar role, and be fluent in English and Swedish. You should also possess experience in process management, business process improvement, business process management, or value stream mapping, and experience handling complex stakeholder scenarios and cross-functional problem solving.

Benefits:
  • Collective agreement
  • Flexible working time
  • Health care and wellness allowance
  • Fantastic career possibilities within Hitachi Energy both within Sweden and globally
  • Mentor to support you throughout onboard phase
  • Various trainings and education supporting employee development
  • Diversified company with over 70+ nationalities working in Sweden
  • Supplementary compensation for parental leave
  • Employee Benefit Portal with thousands of discounts and perks


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