IT/OT Service Delivery Specialist to Hitachi Energy

16 hours ago


Ludvika, Dalarna, Sweden Hitachi Energy, Ludvika Full time

As an IT/OT service delivery specialist at Hitachi Energy in Ludvika, you will play a critical role in ensuring the smooth operation of our IT systems and infrastructure. Your primary responsibilities will include managing IT infrastructure, applications, and ticket escalations, as well as supporting both office and shop floor IT/OT assets.

You will act as a point of contact for IT supplier and CDC teams, manage ticketing, triage, and escalation, provide onsite infrastructure support, and maintain governance/security. Additionally, you will oversee OT asset IT/OT cybersecurity and respond to emergencies, ensure machine connectivity with network core switches, and support various hardware (kiosks, printers, conference rooms, etc.).

To succeed in this role, you should have 3-5 years of work experience, ideally in a similar role, and be fluent in English and Swedish. Experience in process management, business process improvement, business process management, or value stream mapping is highly desirable, as is experience handling complex stakeholder scenarios and cross-functional problem solving.

Job Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • ITIL 4 certification preferred
  • Experience with IT service management tools and technologies
  • Strong analytical and problem-solving skills


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