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High Voltage Solutions Delivery Expert
15 hours ago
Hitachi Energy is a global technology leader that advances sustainable energy futures.
As an IT/OT Site Delivery Specialist in Ludvika, you'll be responsible for providing tailored IT solutions and services to support the company's innovative high voltage products.
Key responsibilities include managing IT infrastructure, applications, and ticket escalations, as well as supporting both office and shop floor IT/OT assets. You will act as a point of contact for IT suppliers and CDC teams, ensure business needs are met, and maintain overall satisfaction with IT services.
Responsibilities:
- Act as a point of contact for IT supplier and CDC teams for IT-related topics.
- Manage ticketing, triage, and escalation.
- Provide onsite infrastructure support and maintain governance/security.
- Oversee OT asset IT/OT cybersecurity and respond to emergencies.
- Ensure machine connectivity with network core switches and support for various hardware (kiosks, printers, conference rooms, etc.).
- Manage specific applications and vendor coordination on software and network connectivity.
Requirements:
- You have 3-5 years of work experience, ideally in a similar role.
- You are fluent in English and Swedish.
- You have experience in process management, business process improvement, or value stream mapping.
- Experience with manufacturing operations methods, processes, and change management is an advantage.
- You have experience handling complex stakeholder scenarios and cross-functional problem solving. You also have a solid understanding of IT procedures, policies, and end-to-end business processes.
- You have the flexibility to manage multiple shifts of IT resources in a factory environment.
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