
Workforce Management Lead
16 hours ago
We are looking for a skilled Scheduling Operations Manager to join our WFM team in Stockholm, Sweden. As a key member of our team, you will lead a group of 5-8 schedulers managing routines across 6-9 countries.
Your primary responsibility will be to create efficient and accurate schedules that balance operational goals. You will work closely with the Global Scheduling Lead and collaborate with Planning and Intraday teams to ensure alignment across functions while serving as a key escalation point for complex challenges.
Key Skills and Qualifications:
- Experience as a people lead - at least 1 year of experience leading teams and/or 1 year in a Workforce Management role;
- Strong understanding of Workforce Management, including forecasting, capacity planning, scheduling, and real-time management;
- Ability to independently problem-solve and resolve issues even in unfamiliar or ambiguous situations;
- Proven track record of taking ownership and creatively solving problems, while improving efficiency;
- Confidence in stakeholder management - ability to connect and maintain relationships with various internal teams;
- Strategic and data-driven mindset - able to translate strategy into operational plans, analyze and interpret data, and work with BI tools like Looker.
What We Offer:
- A high-growth environment with opportunities for professional development;
- A collaborative and ambitious team dedicated to delivering exceptional results;
- The chance to make a meaningful impact on our organization's success.
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Global Workforce Management Expert
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