
Scheduling Operations Manager
9 hours ago
We are seeking an experienced Scheduling Expert to join our WFM team in Stockholm, Sweden. As a key member of our team, you will lead a group of 5-8 schedulers managing routines across 6-9 countries.
Your primary goal will be to create efficient and accurate schedules that balance operational goals. You will work closely with the Global Scheduling Lead and collaborate with Planning and Intraday teams to ensure alignment across functions while serving as a key escalation point for complex challenges.
Responsibilities:
- Develop and implement scheduling strategies for upcoming periods;
- Collaborate with internal teams to design and improve scheduling routines;
- Refine forecasting practices and develop mid-term forecast models;
- Generate actionable insights from data to drive business decisions;
- Identify process improvement opportunities and automate or improve efficiency and reduce waste and cycle times across WFM practices;
- Drive and be accountable for WFM KPI improvements;
- Co-own quarterly OKR target-setting with fellow leads;
- Build smaller-scale forecasts to support exceptional events.
Requirements:
- Experience as a people lead - at least 1 year of experience leading teams and/or 1 year in a Workforce Management role;
- Strong understanding of Workforce Management, including forecasting, capacity planning, scheduling, and real-time management;
- Ability to independently problem-solve and resolve issues even in unfamiliar or ambiguous situations;
- Proven track record of taking ownership and creatively solving problems, while improving efficiency;
- Confidence in stakeholder management - ability to connect and maintain relationships with various internal teams;
- Strategic and data-driven mindset - able to translate strategy into operational plans, analyze and interpret data, and work with BI tools like Looker.
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