Workforce Capacity Manager

16 hours ago


Stockholm, Stockholm, Sweden Wolt Full time
Job Description

We are seeking a highly skilled Workforce Management Planner to join our dynamic team. As a WFM Planner, you will be responsible for developing and implementing capacity plans that meet service-level agreements and cost targets.

This role requires strong analytical skills, a proactive approach to problem-solving, and the ability to manage complex, multi-country capacity planning efforts effectively.

Key Responsibilities:

  • Create and manage long-term forecasting, capacity plans, and hiring plans for your region.
  • Generate reports on performance metrics such as handling time, occupancy, shrinkage, and other operational metrics.
  • Conduct ad-hoc scenario simulations and sensitivity analyses to ensure optimal resource allocation under varying conditions.

Requirements:

  • Experience in forecasting, capacity planning, and scenario modeling within a Workforce Management context.
  • Advanced skills in Excel or similar tools.
  • Able to independently identify and address issues, even in ambiguous or unfamiliar situations.


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