
Capacity Development Lead
22 hours ago
We are seeking a Capacity Development Lead to join our team. The successful candidate will be responsible for developing and implementing capacity plans that meet service-level agreements and cost targets.
This role requires strong analytical skills, a proactive approach to problem-solving, and the ability to manage complex, multi-country capacity planning efforts effectively.
Key Responsibilities:
- Create and manage long-term forecasting, capacity plans, and hiring plans for your region.
- Generate reports on performance metrics such as handling time, occupancy, shrinkage, and other operational metrics.
- Conduct ad-hoc scenario simulations and sensitivity analyses to ensure optimal resource allocation under varying conditions.
Requirements:
- Experience in forecasting, capacity planning, and scenario modeling within a Workforce Management context.
- Advanced skills in Excel or similar tools.
- Able to independently identify and address issues, even in ambiguous or unfamiliar situations.
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