Regional Scheduling Manager

5 hours ago


Stockholm, Stockholm, Sweden Wolt Full time
Job Overview

We are seeking an experienced Regional Scheduling Manager to lead our Workforce Management team in creating efficient, accurate schedules that balance operational goals. As a key member of our organization, you will be responsible for refining scheduling practices, developing mid-term forecast models, and generating actionable insights from data.

About the Role:

  • You will work with your countries and Regional counterparts to optimize service delivery for our customers.
  • Grow and level up your team, supporting their development through training and mentorship.
  • Set the scheduling strategy for the upcoming quarter and collaborate with internal teams to deliver it.
  • Build scalable scheduling routines and identify opportunities for global consistency.
  • Understand and interrogate forecasts, making adjustments using your expertise to optimize coverage.
  • Identify process improvement opportunities and take the initiative to automate and improve efficiency.
  • Drive and be accountable for WFM KPI improvements.
  • Co-own quarterly OKR target-setting with fellow leads.

Requirements:

  • You have at least 1 year of experience leading teams and/or 1 year in a Workforce Management role.
  • You have created schedules in a contact centre environment.
  • You have a strong understanding of Workforce Management principles.
  • You are an independent problem solver and self-starter who can identify and resolve issues independently.
  • You are confident in stakeholder management and able to connect with various internal teams.
  • You are strategic and data driven, able to translate strategy into operational plans and analyze data.


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