Nordics & CEE Transformation Leader
4 days ago
Job Summary
We are seeking a seasoned leader to drive the transformation of customer care into customer success in the Nordics & CEE region.
In this role, you will lead a team of over 140 customer success, consulting and sales professionals, shaping the future of customer success and driving a stronger commercial focus in customer interactions.
Main Responsibilities:- Spearhead the transition of customer service into customer success, focusing on sales and retention while maintaining high service quality.
- Lead and develop a team of regional Customer Success Managers and advisors, fostering a high-performance, customer-first culture.
- Standardize best practices, tools, and automation to improve efficiency and scalability across all markets.
- Ensure customer success contributes directly to upselling, cross-selling, and retention, aligning with business growth goals.
- Collaborate with Commercial, Product, and Tech teams to enhance the overall customer journey.
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