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Luxury Hotel Operations Manager
2 weeks ago
The Front Office Manager will oversee daily operations, ensuring exceptional customer service and a seamless experience for guests. This role involves leading the front office team, managing check-ins and check-outs, handling guest inquiries and complaints, and collaborating with other departments to maintain smooth operations.
Key Responsibilities- Daily Operations Management: Manage scheduling, recruitment, performance reviewing, and training of the front office team.
- Customer Satisfaction: Maintain high levels of customer satisfaction by providing personalized service and addressing guest concerns/needs promptly.
- Department Coordination: Coordinate with other departments to ensure smooth operations and optimize efficiency.
- Check-in/Check-out Procedures: Oversee check-in/check-out procedures and ensure adherence to company policies.
- Budget Responsibility: Budget responsibility for the department.
- Performance Monitoring: Monitor performance metrics and implement improvements as needed.
