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Customer Experience Specialist
2 months ago
We are seeking a highly skilled Customer Experience Specialist to join our team at Samsung Nordic. As a key member of our digital team, you will play a pivotal role in shaping the online journey for our customers.
Key Responsibilities- Own the Sites and Optimize the Customer Journey: Ensure that our digital interfaces are user-friendly, accessible, and a pleasure to navigate.
- Align with Stakeholders: Collaborate with stakeholders to define the channel strategy and set goals for each channel.
- Work Data-Driven: Use data to inform decisions and drive initiatives to achieve goals.
- Collect and Prioritize Initiatives: Gather a backlog of initiatives to prioritize with stakeholders and drive progress.
- Test and QA: Conduct thorough testing and quality assurance to ensure seamless customer experiences.
- Request Support: Collaborate with UX and Copy teams to ensure high-quality content and design.
- Issue Management: Identify and escalate issues to ensure functional sites and minimize downtime.
- Support Merchandise Team: Provide EPP and /Business perspective to support the Merchandise team.
- Fluent in English: Excellent written and verbal communication skills.
- 2+ Years of Experience: Proven experience in similar roles, such as web-responsible or app-responsible.
- Data-Driven Approach: Experience working with data to inform decisions and drive initiatives.
- Stakeholder Management: Ability to navigate requests, dependencies, value, and time.
- Backlog Management: Experience managing and prioritizing initiatives.
- Technical and Design Development: Comfortable working with technical and design teams.
- Strategic Thinking: Ability to think critically and strategically.
- Networking: Strong networking skills to collaborate with stakeholders.
- Problem-Solving: Ability to identify and solve complex problems.
- Detail-Oriented: Meticulous attention to detail to ensure high-quality work.
- Multi-Tasking: Ability to manage multiple projects and priorities.
Samsung Nordic is a dynamic company in a fast-moving industry, offering many opportunities to grow and develop. We value diversity and innovation, and we are committed to delivering a superior experience every time by providing innovative customer solutions that drive retention and sales.
