Operations Manager Dispute Handling

3 days ago


Stockholm, Stockholm, Sweden TN Sweden Full time

TN Sweden is seeking a highly skilled and experienced professional to fill the role of Section Manager Dispute Operations.

Job Overview

As a key member of our team, you will be responsible for leading the day-to-day operations of our Dispute Management Services team.

Responsibilities
  • Manage a team of employees across different locations, providing guidance and support to ensure their success.
  • Establish and track financial targets for the section, ensuring alignment with company goals.
  • Develop and maintain relationships with customers, identifying opportunities for growth and improvement.
  • Collaborate with team leaders and dispute analysts to drive exceptional customer service.

Key Qualifications

  • 5+ years of experience in dispute resolution or related field.
  • Proven leadership and management skills, with a focus on team development and performance improvement.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong analytical and problem-solving skills, with the ability to identify opportunities for improvement and implement changes.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.


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