Dispute Resolution Team Lead
3 days ago
At TN Sweden, we're looking for a seasoned professional to join our Dispute Management Services team as a Section Manager.
Key Responsibilities- Lead day-to-day operations, ensuring timely delivery of services to customers while meeting agreed Service Level agreements.
- Collaborate with team leaders and dispute analysts to drive exceptional customer service.
- Establish development plans and conduct regular check-ins with team members.
- Set financial targets for the section and track progress on a monthly basis.
As a key member of our team, you will be responsible for:
- Developing and maintaining relationships with customers.
- Identifying opportunities for quality improvement and suggesting enhancements.
- Establishing Key Performance Indicators (KPIs) and tracking progress on a monthly basis.
- Coaching and mentoring team members to ensure their success.
Requirements
- Structured, experienced, and goal-oriented individual.
- Excellent communication skills, fluent in English. Scandinavian language an asset.
- Good knowledge of dispute & chargeback processes, including card scheme processes and products.
- Experience in disputes & chargebacks and organizational change management preferred.
- Ability to understand customers' needs and transform them into operational improvements.
- Excellent planning, organizational, and time management skills.
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