Dispute Resolution Team Lead

3 days ago


Stockholm, Stockholm, Sweden TN Sweden Full time

At TN Sweden, we're looking for a seasoned professional to join our Dispute Management Services team as a Section Manager.

Key Responsibilities
  • Lead day-to-day operations, ensuring timely delivery of services to customers while meeting agreed Service Level agreements.
  • Collaborate with team leaders and dispute analysts to drive exceptional customer service.
  • Establish development plans and conduct regular check-ins with team members.
  • Set financial targets for the section and track progress on a monthly basis.

As a key member of our team, you will be responsible for:

  • Developing and maintaining relationships with customers.
  • Identifying opportunities for quality improvement and suggesting enhancements.
  • Establishing Key Performance Indicators (KPIs) and tracking progress on a monthly basis.
  • Coaching and mentoring team members to ensure their success.

Requirements

  • Structured, experienced, and goal-oriented individual.
  • Excellent communication skills, fluent in English. Scandinavian language an asset.
  • Good knowledge of dispute & chargeback processes, including card scheme processes and products.
  • Experience in disputes & chargebacks and organizational change management preferred.
  • Ability to understand customers' needs and transform them into operational improvements.
  • Excellent planning, organizational, and time management skills.


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