
Customer Journey Advocate
1 week ago
About the Role:
As a UX Researcher at Inter IKEA Group, you will be responsible for driving customer-centric design decisions through rigorous research methods. You will lead the research and testing of digital product experiences, uncovering user insights to inform the development of products, experiences, and services.
Responsibilities:
You will:
- Design and run studies to inform designs, including usability testing, concept evaluations, and prototype assessments.
- Conduct foundational research to explore user needs and behaviors within the home and technology domain.
- Collaborate closely with Digital Product Leaders, UX Designers, and Software Engineers to ensure seamless integration of research findings into product development.
- Present research insights in an actionable manner, facilitating insight-based decision-making through qualitative and quantitative data.
Requirements:
To succeed in this role, you'll need:
- A minimum of 5 years of experience in the relevant field.
- A demonstrated track record of researching and testing experiences for launched digital products.
- Experience with both in-person and remote user testing.
- Proven ability to analyze human behavior through observation.
- Experience in synthesizing research results.
- The ability to present research insights in an actionable manner.
- A strong understanding of research methodologies.
- Proficiency in quantitative data literacy.
- Experience working with diverse teams and stakeholders.
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