Key Account Professional

6 hours ago

Stockholm, Stockholm, Sweden Management Events Full time

We are seeking a highly motivated Key Account Professional to join our team at Management Events. As a key member of our sales team, you will be responsible for cultivating and managing strong, long-term relationships with our valued clients.

About the Role:

In this role, you will deliver exceptional customer service, proactively addressing inquiries and resolving challenges to ensure a positive customer experience. You will also equip solution providers with the necessary knowledge and tools to optimize their participation in our invitation-only events, maximizing lead generation and relationship building opportunities.

Responsibilities:

  • Cultivate and manage strong, long-term relationships with clients.
  • Deliver exceptional customer service, proactively addressing inquiries and resolving challenges to ensure a positive customer experience.
  • Equip solution providers with the necessary knowledge and tools to optimize their participation in our invitation-only events, maximizing lead generation and relationship building opportunities.
  • Collaborate closely with the sales team to identify up-selling, cross-selling, and portfolio sales opportunities, contributing to increased customer lifetime value.
  • Articulate the value proposition of our services, effectively communicating our unique event concept and its benefits to clients.
  • Demonstrate excellent time management skills, prioritizing tasks and responsibilities to maintain a focus on both strategic goals and client needs.
  • Possess a keen eye for detail, ensuring accuracy and efficiency in all customer interactions.

Qualifications:

  • Experience in a customer-facing role, ideally within sales, account management, customer success or a similar field.
  • Proven track record of building and nurturing strong client relationships.
  • Excellent communication and interpersonal skills, with a professional and engaging demeanor.
  • Proficiency in German and professional level English.
  • Strong analytical and problem-solving abilities.
  • Ability to work independently while also thriving in a collaborative environment.

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