Coordinating IT Service Desk

2 days ago


Malmo, Skåne, Sweden Resurs Bank Full time

About the Job

We are seeking a highly organized and proactive Team Coordinator to lead the daily operations of our IT Service Desk. This is a fantastic opportunity for someone who enjoys working in a fast-paced environment and has experience in IT support.

Responsibilities include:

  • Coaching a team of six IT Service Desk Technicians
  • Structuring daily work and facilitating stand-up meetings
  • Planning schedules and handling escalations
  • Ensuring SLAs and internal routines are followed

Requirements

To succeed in this role, you need to have:

  • Minimum 5 years of experience in IT Service Desk or IT Support
  • At least 1 year of leadership experience as a Team Lead, Coordinator, or similar
  • Strong ability to prioritize, structure, and coordinate in a dynamic environment
  • Experience with ServiceNow ITSM (meritorious)
  • Fluent in English

About Us

We are Resurs Bank, a company that makes everyday finances easier through innovative and customer-focused solutions. We are committed to delivering long-term value for individuals, businesses, and society.

Our team is made up of around 700 colleagues who are passionate about their work and dedicated to providing excellent service to our customers.


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