Daily Operations Coordinator

2 days ago


Malmo, Skåne, Sweden Resurs Bank Full time

The Ideal Candidate

We are looking for a highly skilled and experienced Team Coordinator to join our IT Service Desk team. The ideal candidate will be:

  • A natural leader with experience in IT support
  • Able to structure and prioritize tasks effectively
  • Familiar with ServiceNow ITSM
  • Fluent in English

Responsibilities

The successful candidate will be responsible for leading the daily operations of our IT Service Desk, including:

  • Coaching a team of six IT Service Desk Technicians
  • Structuring daily work and facilitating stand-up meetings
  • Planning schedules and handling escalations
  • Ensuring SLAs and internal routines are followed

About Us

We are Resurs Bank, a company that provides innovative and customer-focused financial solutions. Our team is made up of around 700 colleagues who are committed to delivering long-term value for individuals, businesses, and society.



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