German Speaking Customer Service Representative

1 month ago


Solna Municipality, Sweden Open Infra GmbH Full time
Job Title: German Speaking Customer Service Representative

We are seeking a highly motivated and communicative German-speaking customer service representative to join our team. As the first point of contact for our customers, you will be responsible for handling inquiries, answering questions, and resolving issues via phone or email.

You will work closely with our sales team, projects, and technical staff to ensure that customers have an exceptional user experience. To succeed in this role, you must have a deep understanding of the German mentality and be a self-motivated individual with excellent problem-solving skills.

Key Responsibilities:

  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Work closely with internal teams to ensure seamless customer support
  • Develop and maintain a strong understanding of our products and services
  • Communicate effectively with customers in German and English
  • Meet or exceed performance metrics and targets

Requirements:

  • Experience in customer service or a related field
  • Strong communication skills in German and English
  • Good problem-solving skills and ability to work under pressure
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Positive attitude and ability to work effectively in a team environment

About Open Infra GmbH:

We are a leading provider of fiber-optic infrastructure in Sweden, with international locations in Germany, the USA, and the UK. Our mission is to drive digital transformation in Europe by deploying, operating, and managing fiber-optic infrastructure. We are proud to have already deployed over 1 million meters of fiber-optic cable and connected over 16,000 households with gigabit technology in Germany.



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