Technical Help Desk Professional

4 days ago


Stockholm, Stockholm, Sweden Liberty Towers Full time

We're looking for an experienced Technical Support Engineer to join our team at Liberty Towers. With 5+ years of experience in technical support, technical account management, or a similar role, you'll possess a strong understanding of B2B and SaaS products.

You'll have experience inspecting and diagnosing web-applications and/or mobile applications, as well as a solid grasp of REST APIs and/or GraphQL API. Knowledge of Single Sign-on including OAuth, SAML, and SCIM will also be beneficial.

Your key responsibilities will include:

  • Reproducing customer issues, performing initial triage, and filing bugs with Engineering.
  • Providing delightful customer experiences and driving issues to resolution.
  • Collaborating with our business and engineering teams to ensure seamless issue resolution.
  • Developing regular reports to monitor the health and quality of our platform.


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