Junior Help Desk Technician

3 days ago


Stockholm, Stockholm, Sweden Falck Ambulans AB Full time

Falck Ambulans AB offers an exciting opportunity for a Junior IT support professional to join our Global IT organization Digital Technology. The ideal candidate will have technical knowledge and experience supporting MS products, computer hardware, and mobile phones.

Key responsibilities include:

  • Providing on-site IT support for Falck users
  • Supporting company IT equipment (PCs, network, telephony, peripherals)
  • Troubleshooting hardware issues and performing repairs or coordinating warranty repairs
  • Enrolling company PCs, laptops, and mobile phones in Intune
  • Managing and tracking all IT equipment
  • Maintaining inventory of computers and accessories, ensuring minimum re-order levels
  • Managing cable infrastructure and patch panels
  • Maintaining and supporting printers, escalating to third-party vendors when necessary
  • Installing and supporting meeting room and office equipment
  • Assisting the Service Desk with network troubleshooting
  • Understanding, following, and promoting global IT processes and governance
  • Managing workload within the Service Now ticketing system
  • Collaborating with internet service providers
  • Assisting with IT projects

The successful candidate will be part of a dynamic team, working closely with local business teams, and reporting to the Head of IT Field Support & Services Europe.



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