Junior IT support
4 days ago
Are you a service-minded problem solver with a passion for IT and technology? Do you want to be part of a dynamic team and work with a wide range of systems and technologies? If so, this could be the perfect opportunity for you
As Junior IT support at Falck, your main focus will be to support Falck users by providing on-site IT assistance, managing and maintaining company IT equipment, and ensuring smooth operation of all IT-related processes and infrastructure. You will be based in our centrally located Headquarters in Stockholm, with occasional travel to other locations in Sweden. You will be part of Falck´s Global IT organization Digital Technology with colleagues both onsite as well as in other locations across Europe. You will report to the Head of IT Field Support & Services Europe based in Poland.
Your main responsibilities will include:
• Providing on-site IT support for Falck users (second line support).
• Supporting company IT equipment (PCs, network, telephony, peripherals, etc.).
• Troubleshooting hardware issues and performing repairs on-site or coordinating warranty repairs with suppliers.
• Enrolling company PCs, laptops, and mobile phones in Intune.
• Managing and tracking all IT equipment.
• Maintaining inventory of computers and accessories, ensuring minimum re-order levels.
• Managing cable infrastructure and patch panels.
• Maintaining and supporting printers, escalating to third-party vendors when necessary.
• Installing and supporting meeting room and office equipment.
• Assisting the Service Desk with network troubleshooting in the office.
• Understanding, following, and promoting global IT processes and governance.
• Managing workload within the Service Now ticketing system.
• Collaborating with internet service providers.
• Assisting with IT projects.
About You:
• Technical knowledge and experience supporting MS products such as Windows 10 and 11, Office 365, OneDrive, SharePoint, Teams.
• Strong knowledge of computer hardware and mobile phones.
• General knowledge of computer networks.
• Proficient in Swedish and English
• Previous experience in hardware support/on-site roles is an advantage.
To be successful in this role we believe you are a team player with a strong service minded approach. You enjoy and are used at solving IT issues as referred to above while you have good organizational skills, used to prioritizing amongst various tasks in a dynamic environment.
Why Join Us?
• Be part of a global team as well as a local team with a mission to improve healthcare.
• Close collaboration with local business teams.
• Work in a dynamic and supportive environment.
• Collective agreement, competitive benefits.
Other
This is a permanent position with 6 months of probation period. Start date as soon as possible.
If you have any questions about the role, please contact Talent Acquisition Manager for Digital Technology Iga Trojanowska on email iga.trojanowska@falck.com or Head of IT Field Support & Services Europe Marcin Sek on email marcin.sek@falck.com
Last date of application 31 March 2025. We process applications on a continuous basis which is why we encourage you to send your application as soon as possible
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