Junior IT Operations Specialist

4 days ago


Stockholm, Stockholm, Sweden Dwelly Fix AB Full time

About Dwelly Fix AB

We are a growing renovation company based in Stockholm, dedicated to delivering exceptional services through seamless operations.

The Junior IT Analyst will be responsible for overseeing internal IT functions, ensuring they align with organizational standards, and effectively support business operations.

Job Description:

  1. Manage internal IT processes, including website updates and maintenance of internal portals.
  2. Collaborate with various departments to facilitate the prompt resolution of IT-related issues.
  3. Act as the Incident Manager for our core services, coordinating responses to incidents to minimize system downtime and ensure timely resolutions.
  4. Conduct thorough troubleshooting at both software and network levels to identify and resolve technical problems efficiently.
  5. Monitor and escalate internal alerts, managing and escalating incidents as necessary to maintain optimal system performance.
  6. Accurately document and track all alerts and incidents, utilizing this information to drive continuous system improvements and optimizations.

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • 1-2 years of experience in IT service management, incident management, or a related role.
  • Solid understanding of IT infrastructure, including website management, internal portals, software, and network troubleshooting.
  • Strong analytical abilities with a keen attention to detail, capable of diagnosing and resolving technical issues effectively.
  • Excellent verbal and written communication skills, with the ability to collaborate effectively with cross-functional teams.


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