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Team Leader for Customer Care
2 months ago
We are seeking a motivated and experienced Team Leader to join our consultative support team in Västerås. This role offers a unique opportunity to be part of a dynamic environment where technical support meets proactive sales. As a Team Leader, you will play a central role in ensuring that the team not only resolves customer issues but also actively advises them on how to improve their experiences and outcomes.
In this role, you will build a supportive and positive team culture, where collaboration and clear communication are key to success. We believe that you, as a candidate, are an open and engaged person who thrives in leading others and is ready to face challenges and celebrate successes with your team.
This is a consulting assignment where you will be employed by Wrknest but work on behalf of the client. The start date is negotiable, and the assignment will last for 6 months with excellent opportunities for extension.
Your Future Responsibilities- Coach and develop personnel within one of the company's two support teams.
- Work to continuously improve customer experience through proactive support and guidance.
- Ensure that the team has the necessary skills and competencies to meet the changing needs of the market.
- Regularly conduct performance reviews and provide constructive feedback to promote a positive and productive work environment.
- Has experience in leadership roles within helpdesk, retail, or sales.
- Is driven and able to motivate and inspire others.
- Has knowledge and interest in IT.
- Values and understands the importance of delivering an exceptional customer experience.
We place great emphasis on your personal qualities, as they are crucial to your success in this role and within the company. We understand that you may not have all the answers from the start, but you should be willing to learn. Therefore, we are looking for someone who is structured, proactive, and positive. As a person, you are also meticulous in your work and service-oriented in your interactions with customers and colleagues.
Additional InformationThis role is a full-time position.
Anställningsform: Konsultuppdrag 6 månader, med goda chanser till överrekrytering.
About the CompanyOur client is a well-established company that values innovation and employee development. With a technical focus and a new emphasis on consultative sales, they offer a stimulating work environment where you, as a leader, have significant opportunities to influence and contribute to both individual and organizational success.
