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Swedish Speaking Customer Service Representative
2 months ago
Patrique Mercier Recruitment is seeking a highly skilled Swedish Speaking Customer Service Representative to join our dynamic team. As a key member of our customer service team, you will be responsible for providing exceptional support to Swedish-speaking customers.
This is an exciting opportunity to work in a fast-paced environment, collaborate with team members, and contribute to delivering outstanding customer service.
Key Responsibilities- Respond to customer inquiries in a timely and professional manner, ensuring a high level of customer satisfaction
- Assist customers with product information, orders, and returns, providing accurate and helpful solutions
- Resolve customer complaints effectively and efficiently, using strong problem-solving skills and a customer-centric approach
- Maintain accurate records of customer interactions and transactions, ensuring data integrity and compliance
- Collaborate with team members to ensure seamless customer service delivery, sharing knowledge and best practices
- Stay up-to-date with product knowledge and company policies, ensuring a high level of expertise and professionalism
- Adhere to quality standards and follow established procedures, maintaining a high level of quality and consistency
- Fluency in Swedish and English, both written and spoken, with excellent communication skills and ability to build rapport with customers
- Prior experience in customer service or a related field is highly desirable, with a strong track record of delivering exceptional customer service
- Strong problem-solving skills and ability to remain calm under pressure, with a customer-centric approach and a focus on delivering results
- Ability to multitask and prioritize tasks effectively, with a high level of organization and attention to detail
- Detail-oriented and committed to providing exceptional customer service, with a strong focus on quality and customer satisfaction
- Proficient in using computer systems and software applications, with a strong understanding of technology and its applications
- Private Health Insurance, providing comprehensive coverage and peace of mind
- Pension Plan, offering a secure financial future and retirement benefits
- Paid Time Off, allowing for relaxation and rejuvenation
- Work From Home, providing flexibility and work-life balance
- Training & Development, offering opportunities for growth and professional development
- Performance Bonus, recognizing and rewarding outstanding performance and achievement
