Customer Service Representative
3 weeks ago
U Trust Insurance Agency LLC is a leading provider of trucking insurance solutions, serving clients across 27 states. Our commitment to excellence and customer satisfaction has earned us a reputation for delivering top-notch insurance services and exceptional support.
Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will play a vital role in delivering outstanding service and support to our valued clients. Your exceptional communication skills, attention to detail, and genuine desire to help others will be essential in ensuring our clients' needs are met efficiently and effectively.
Responsibilities- Respond promptly to client inquiries and requests via phone or email.
- Forward inquiries to the appropriate department when necessary, ensuring timely and accurate resolution.
- Issue certificates of insurance and verify coverage as needed.
- Provide accurate information regarding insurance products, coverage options, and policy details.
- Assist clients with policy renewals, updates, and changes.
- Process insurance applications, claims, and payments efficiently and accurately.
- Investigate and resolve customer complaints and concerns with empathy and professionalism.
- Handle administrative tasks and documentation related to customer interactions.
- High school diploma or equivalent (Bachelor's degree preferred).
- Proven customer service experience in a similar role (insurance industry experience is a plus).
- Excellent communication skills, both verbal and written.
- Proficiency in Russian or Ukrainian language is required, as this position involves interacting with clients who speak these languages.
- Strong problem-solving abilities and attention to detail.
- Familiarity and experience with Zendesk, Office 365, and Insurance CRMs is preferred.
- Ability to multitask and prioritize tasks effectively.
- Proficiency in using computer systems and software for data entry and customer interactions.
- Friendly, positive, and professional demeanor.
We believe in nurturing the potential of our employees. This position offers the opportunity for career growth, with potential pathways to managerial roles or becoming a licensed insurance agent. We provide support and resources for your professional development, including corporate education programs from various vendors to help you achieve your career goals.
Benefits- Competitive salary commensurate with experience.
- Paid time off and holidays.
- Ongoing training and career development opportunities.
If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience for this position.
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