Digital Experience Specialist
5 days ago
Teamtailor is a pioneering Employer Branding and Applicant Tracking Software (ATS) SaaS platform, utilized by over 9000 companies and 200,000 users worldwide. Our fast-paced tech company offers an ideal work environment for those who want to have a tangible impact on the growth of an organization.
Job DescriptionWe are expanding our Customer Success department and seeking a skilled Digital Experience Specialist to join our team focusing on the North Europe area. As a Digital Experience Specialist, you will be responsible for delivering a world-class experience to our customers and users.
Your Key Responsibilities Will Be:- Implement and onboard new customers to ensure a seamless experience.
- Help our customers utilize Teamtailor at its full potential by providing training opportunities, best practices, and integration support.
- Work strategically with customers to identify their goals and objectives, and develop tailored solutions to meet their needs.
- Proactively manage renewals and work closely with customers to prevent churn risk.
- Build strong relationships with customers and identify new business opportunities for expansion sales and upselling/cross-selling.
As a Digital Experience Specialist at Teamtailor, you will have the opportunity to work with the market's best product, collaborate with a great multicultural team, and enjoy a competitive fixed salary with commission benefits.
RequirementsTo succeed in this role, you will need:
Experience in SaaS, HR/Recruitment, or Customer Success.Proven project management skills.Excellent communication and listening skills.Ability to collaborate effectively with customers and colleagues.Negotiation skills for managing commercial aspects of the role.An engaged, creative, and solution-oriented mindset.Fluency in Dutch and English.Bachelor's or master's degree is a plus.We offer a dynamic work environment, annual company trip to a surprise destination, and a culture that encourages freedom with responsibility. If you are passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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