
Client Service Partner Specialist
2 days ago
Our company, CSC, is a business behind business. We provide world-class service to our clients by being their trusted partner in the technology and internet/web services industry.
We are currently hiring a Client Service Partner to support our global clients in a professional business-to-business (B2B) environment. As a Client Service Partner, you will act as the primary point of contact for clients who require assistance with CSC's internet products and services.
You will play a key role in delivering exceptional client service by resolving inquiries, troubleshooting issues, and providing clear guidance. You'll work directly with enterprise B2B clients and will partner with our internal teams at CSC to ensure our client's domain portfolios and digital assets are secure.
If you've worked in customer-centric environments, industries, and/or roles, you know what it takes to keep clients happy and satisfied while working in fast-paced, high-volume settings. Our service professionals are empowered to solve client inquiries and problems quickly and professionally.
We provide comprehensive training, mentorship, and opportunities for growth. You bring the drive, energy, and commitment to provide world-class service.
Some of the tasks you will be responsible for:
- Client Support: Respond promptly and accurately to client inquiries via multiple communication channels such as chat, telephone, and email.
- Issue Resolution: Troubleshoot and resolve customer order requests and inquiries related to domain names, DNS, digital certificates, digital brand management, billing inquiries, and technical problems.
- Escalation Management: Identify and escalate unresolved or complex issues to the appropriate teams, ensuring follow-up and resolution in a timely manner.
What technical skills, experience, and qualifications do you need?
- Must be fluent in both English and Swedish. Any additional language skills would be a plus.
- Experience working in customer-centric environments, industries, and/or roles.
- Effective written and verbal communication skills.
- Ability to think critically and be solution-oriented.
We offer a collaborative team environment, supportive leaders committed to your professional development and growth, and flexibility for our employees by offering a hybrid work schedule.
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