Support and Engagement Professional

2 days ago


Stockholm, Stockholm, Sweden SAVR Full time

SUMMARY: SAVR is seeking a highly motivated Support and Engagement Professional to join our dynamic team. In this pivotal role, you'll embody the voice of our brand, provide insightful product knowledge, and elevate the customer experience.

Job Overview

This is an exciting opportunity to make a real impact in a fast-growing startup environment. You'll engage with customers through live chat, email, and phone, ensuring each customer feels heard, valued, and supported.

Main Responsibilities
  1. Deliver expert support to customers via various channels, resolving queries and enhancing their overall experience
  2. Collaborate with other team members within CX and external partners to resolve queries, share insights, and build a stronger, customer-focused environment
  3. Conduct simple analyses to understand customer questions, proactively addressing issues, and improving the customer experience
  4. Participate in meaningful collaborations across the organization to ensure a seamless customer journey from start to finish
Our Benefits
  • A competitive salary reflecting your skills and experience
  • Appreciation for your expertise and contribution from day one
  • Plenty of opportunities to grow and develop your skills
  • A well-equipped array of work tools and mobile phone of your choice
  • Generous health-care benefits, health-, injury- and life insurance, paid parental leave, and occupational pension ITP1


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