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Knowledge Management Professional
2 weeks ago
We're looking for an Experience Excellence Leader who can drive the continuous improvement of our knowledge management practices and lead the development of engaging and effective training programs. The ideal candidate will have:
- Professional fluency in English; professional fluency in Swedish is a merit.
- 2+ years of experience in training and knowledge management, preferably in a call center or customer support environment.
- Experience in designing and delivering training for diverse audiences, both virtually and in-person.
- Experience from working with e-learning platforms (e.g., EdApp), G-suite, and collaboration tools (e.g., Confluence).
- Familiarity with managing SOPs, knowledge bases, quality assurance principles, and process optimisation.
You will work closely with subject matter experts to ensure the accuracy and maintenance of training materials, SOPs, and other knowledge assets. Additionally, you will collaborate with the CXO-function and BPOs to align training initiatives with company goals and support change management efforts.
