IT Service Delivery Head

4 hours ago


Stockholm, Stockholm, Sweden GANT US Full time

GANT US is looking for an exceptional leader to helm our Global Head of IT Service Desk role. The ideal candidate will possess a deep understanding of IT operations, with expertise in process optimization, team management, and strategic planning.

Job Overview

  • Manage a diverse team of IT specialists, ensuring seamless communication and collaboration across geographical boundaries.
  • Promote cross-functional cooperation, fostering a culture of innovation, creativity, and mutual respect.
  • Analyze and optimize KPIs, identifying areas for improvement and implementing data-driven solutions.
  • Lead incident response efforts, ensuring timely and effective resolutions to minimize business disruption.
  • Develop and implement strategies to enhance IT support capabilities, leveraging technology and best practices to drive business success.
  • Collaborate with stakeholders to ensure alignment, overseeing staffing, tools, and vendor services to meet business objectives.


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