IT Service Delivery Head
4 hours ago
GANT US is looking for an exceptional leader to helm our Global Head of IT Service Desk role. The ideal candidate will possess a deep understanding of IT operations, with expertise in process optimization, team management, and strategic planning.
Job Overview
- Manage a diverse team of IT specialists, ensuring seamless communication and collaboration across geographical boundaries.
- Promote cross-functional cooperation, fostering a culture of innovation, creativity, and mutual respect.
- Analyze and optimize KPIs, identifying areas for improvement and implementing data-driven solutions.
- Lead incident response efforts, ensuring timely and effective resolutions to minimize business disruption.
- Develop and implement strategies to enhance IT support capabilities, leveraging technology and best practices to drive business success.
- Collaborate with stakeholders to ensure alignment, overseeing staffing, tools, and vendor services to meet business objectives.
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