Head of Gaming Department
9 hours ago
EveryMatrix Gaming Managed Services provides a comprehensive solution for B2B clients seeking to outsource gaming operations. Our team of experts delivers exceptional support across marketing and operational functions, leveraging industry best practices and expert knowledge of EveryMatrix's proprietary technology. The service ensures a personalized player experience, with relevant betting offers and games presented consistently, cross-product risk management implemented, and payments and player KYC management integrated seamlessly.
Job ResponsibilitiesThe successful candidate will be responsible for managing the Gaming Managed Services team, ensuring the delivery of exceptional support to our clients, and driving business growth through optimized user journeys and improved player value. Key responsibilities include contributing to the profitability of the department, managing personnel, building on the existing strategy, and implementing strategic plans.
- Key Responsibilities:
- Contribute to the profitability of the department;
- Manage personnel within the division (organizing internal team structures and coordinating with subordinate team leaders and HR);
- Build on the existing strategy and vision of Gaming Managed Services;
- Implement the strategic plan, execute, measure, and optimize customer lifecycle programs.
To be successful in this role, you'll need 5 years' experience in a similar role within the B2C iGaming industry, solid technical background, experience with CRM platforms, deep understanding of lifecycle marketing, direct marketing, and lifecycle best practices. You should also have ability to interact professionally with clients and stakeholders, profit and loss, balance sheet, and cash flow management skills, team management experience, and ability to get up to speed quickly on new issues and make sound judgments on them.
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