Senior IT Support Manager

4 hours ago


Stockholm, Stockholm, Sweden GANT US Full time

GANT US invites applications for the position of Global Head of IT Service Desk. We seek a seasoned professional with expertise in IT operations, leadership, and strategic planning to join our team.

About the Role

  1. Take charge of IT service delivery, ensuring high-quality support and minimal downtime.
  2. Build and manage a high-performing team, fostering collaboration, innovation, and growth.
  3. Drive process improvements, analyzing KPIs and implementing evidence-based solutions.
  4. Lead incident response efforts, coordinating swift and effective responses to critical incidents.
  5. Leverage IT tools and technologies to enhance support capabilities, driving business success and user satisfaction.
  6. Oversee staffing, tools, and vendor services, ensuring exceptional service delivery while balancing cost-efficiency.

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