Support Expert Senior

5 hours ago


Stockholm, Stockholm, Sweden Recruitive AB Full time
Senior Support Specialist

Ange sin personliga prägel på arbetet

På uppdrag av ServeYou söker vi en kreativ och ansvarstagande Senior Support Specialist till kundsupporten. I rollen kommer du att få möjlighet att utveckla dina färdigheter och lägga din egen touch på arbetet.

Rollen:
  • Kundupplevelse och processutveckling:
    • Bidra till att förbättra kundupplevelsen genom att identifiera och analysera processer som kan effektiviseras.
  • Ledarskap:
    • Leda och stödja medarbetarna i teamet för att säkerställa att gemensamma mål nås.
  • Tickets och samtal:
    • Hantera kundärenden på ett serviceinriktat sätt och se till att klienter är nöjda.
Minimikrav:
  1. Social kompetens:
  • Förmågan att prioritera uppgifter och omvandla kritiska situationer till positiva resultat.
Kunskaper och erfarenhet:
  • Tillräckliga kunskaper i svenska och engelska, relevanta certifikat och två års erfarenhet av kundtjänst eller liknande roller.
  • Önskvärda egenskaper: Entreprenörskap, entusiasm och resultatorientering.
  • Meriterande är erfarenhet av kostnadshantering, it-bolag och produktutveckling.

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