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Senior Service Desk Specialist

2 months ago

Stockholm, Stockholm, Sweden Centric IT Solutions GmbH Full time
About the Role

We are seeking a highly skilled and experienced Senior Service Desk Agent to join our team at Centric IT Solutions GmbH. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our clients, ensuring their IT systems and infrastructure are running smoothly and efficiently.

Key Responsibilities
  • Provide first- and second-line technical support to clients via phone, email, and remote desktop sessions
  • Troubleshoot and resolve complex technical issues related to hardware, software, and network infrastructure
  • Collaborate with internal teams to resolve technical issues and improve overall IT service delivery
  • Develop and maintain technical documentation and knowledge base articles
  • Stay up-to-date with the latest technology trends and advancements in the IT industry
Requirements
  • Minimum 5 years of experience in a similar role, preferably in a fast-paced IT support environment
  • Excellent technical skills, including knowledge of AD, Azure AD, MS365, and other relevant technologies
  • Strong analytical and problem-solving skills, with the ability to work independently and as part of a team
  • Excellent communication and interpersonal skills, with the ability to work with clients and internal stakeholders at all levels
  • Fluency in Swedish and English, both written and spoken
What We Offer

As a Senior Service Desk Agent at Centric IT Solutions GmbH, you will have the opportunity to work with a talented team of IT professionals, develop your technical skills, and contribute to the success of our clients. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

We are committed to providing a positive and inclusive work environment, where our employees feel valued, respected, and empowered to succeed. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.