Fintech Team Lead Dutch Market

11 hours ago


Stockholm, Stockholm, Sweden Qred AB Full time

We're seeking a Netherlands Customer Service Manager to lead our team. As a manager, you will be responsible for driving customer satisfaction and team performance.

About the Role

This position requires a strong understanding of CRM and product knowledge, as well as excellent communication and people management skills.

Key Responsibilities:

  1. Active customer handling via phone, chat, and mail
  2. Team coaching and support for exceptional customer service
  3. Bonus target tracking for conversion and retention
  4. New colleague recruitment, onboarding, and training
  5. Quality check reporting and SLA adherence
  6. Collaboration with Credit, Tech, and Legal teams for continuous customer journey enhancement

Qualifications

  • Minimum 2 years' customer service experience
  • Dutch and English language fluency (written and spoken)
  • Prior leadership experience is an advantage
  • Fintech or fast-growing organization experience is beneficial

Skills and Competencies

  • Innovative mindset - proactive issue resolution and creative thinking
  • Positive attitude - creating a can-do atmosphere among team members
  • Resilience - comfortable with change and guiding the team through transitions
  • Result-oriented - strong drive to meet and exceed organizational targets


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