Dutch Financial Services Leader
22 hours ago
We're looking for a Fintech Team Lead to join our team in the Dutch market. As a Team Lead, you will be responsible for driving customer satisfaction and team performance.
About the Role
This position requires a strong understanding of CRM and product knowledge, as well as excellent communication and people management skills.
Key Responsibilities:
- Active customer handling via phone, chat, and mail
- Team coaching and support for exceptional customer service
- Bonus target tracking for conversion and retention
- New colleague recruitment, onboarding, and training
- Quality check reporting and SLA adherence
- Collaboration with Credit, Tech, and Legal teams for continuous customer journey enhancement
Qualifications
- Minimum 2 years' customer service experience
- Dutch and English language fluency (written and spoken)
- Prior leadership experience is an advantage
- Fintech or fast-growing organization experience is beneficial
Skills and Competencies
- Innovative mindset - proactive issue resolution and creative thinking
- Positive attitude - creating a can-do atmosphere among team members
- Resilience - comfortable with change and guiding the team through transitions
- Result-oriented - strong drive to meet and exceed organizational targets
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