Premium Service Delivery Leader

4 hours ago


Solna Municipality, Sweden Miele Nordics Full time

Job Description:

The Miele Nordics Cluster Service Head will be responsible for leading our service operations in the Nordic region.

Main Responsibilities:

  • Develop and implement strategies to drive business growth in the Nordic region.
  • Manage the Nordic cluster Service performance and Service P&L.
  • Lead and develop the direct reporting team.
  • Collaborate with cross-functional teams to ensure seamless delivery of services.
  • Identify and mitigate risks that may impact service delivery.

Requirements:

  • University degree in Engineering/ Business Administration or equivalent academic degree.
  • 5+ years of experience in leading a Customer Service organization.
  • Experience in managing an operation through periods of significant change.
  • Profound understanding of service operations, processes and financials.
  • Excellent leadership and stakeholder management skills.

Benefits:

  • A global organization where people are passionate about the Miele brand.
  • International career opportunities.
  • Flexible working hours and hybrid work model.
  • Competitive conditions.


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