Claims Manager

5 days ago


Stockholm, Stockholm, Sweden Ab Electrolux Full time
About the Role

Ab Electrolux is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations.

Our Services Product Line, known as Peace of Mind, reports to our Consumer Direct Interaction Senior Vice President at EA Exec level. Our services complement our Taste, Care and Wellbeing Product Line appliances, during their 'in use' phase (often known as Aftermarket phase). We are on an ambitious transformation journey building the capabilities, strategies, and tactics to deliver a best-in-class ownership business model that provides the consumer an outstanding ownership experience.

Key Objectives
  • Efficient Claims Framework Development: Establish a streamlined process for managing service claims, aiming to reduce processing time and enhance efficiency while maintaining accuracy and reliability.
  • Profitability Enhancement Strategies: Develop and implement initiatives to minimize claim costs and maximize revenue opportunities, thereby enhancing the organization's overall profitability and financial performance.
  • Consumer Experience Improvement: Prioritize enhancing the consumer journey by ensuring transparency, responsiveness, and convenience throughout the claims process, ultimately fostering trust and loyalty among consumers.
  • Cross-Collaboration with Stakeholders: Forge strong partnerships and facilitate effective communication with both central and local stakeholders, ensuring alignment and cooperation in claims management efforts across various departments and geographical regions.
Key Responsibilities

As a Claims Manager - Service Excellence, you will be responsible for:

  • Claims Framework Management: Develop and refine a comprehensive claims framework aligned with organizational goals and industry standards.
  • Cost Management and Analysis: Analyze claim costs to identify opportunities for reduction while ensuring service quality standards are maintained.
  • Consumer Validation Oversight: Oversee the validation process for consumer claims, ensuring compliance with policy terms and conditions.
  • Data Quality Control and Analysis: Implement measures to maintain accuracy and integrity of claims management systems.
  • Stakeholder Collaboration and Communication: Collaborate with internal teams, external partners, and vendors to streamline claims processes.
Requirements
  • Bachelor's and/or Master's degree in a relevant field.
  • Minimum of 5 years of professional experience in roles directly related to claims management, preferably within the aftermarket sector.
  • Extensive background in P&L management, demonstrating the ability to analyze financial data, identify cost-saving opportunities, and drive profitability within a services context.
  • Proficiency in project management and business process improvement, with a track record of leading successful change initiatives within large organizations.
  • Excellent commercial acumen, with a results-driven mindset and a focus on delivering high-quality service outcomes.
  • Exceptional collaboration and communication skills, with the ability to work effectively within a matrix environment and build strong relationships with internal and external stakeholders.
  • Previous experience in an international company is preferred, with a demonstrated ability to work collaboratively in multi-functional and multi-cultural teams.
  • Language requirement: Fluent in both written and spoken English.

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