Claims Manager

7 days ago

Stockholm, Stockholm, Sweden Electrolux Full time
About the Role

Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations.

Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2023 Electrolux Group had sales of SEK 134 billion and employed 45,000 people around the world.

Our Vision

We are on an ambitious transformation journey building the capabilities, strategies, and tactics to deliver a best-in-class ownership business model that provides the consumer an outstanding ownership experience.

Our vision is to be the consumers trusted companion, by their side, providing a complete ecosystem of sustainable post-purchase services that are both relevant and within easy reach.

The Role

We are currently looking for a Peace of Mind (PoM) Services Claims Manager. The role will report to Peace of Mind Services Category Director.

Location: Stockholm (preferred), but we are also open for other European locations

Key Objectives
  • Establish a streamlined process for managing service claims, aiming to reduce processing time and enhance efficiency while maintaining accuracy and reliability.
  • Develop and implement initiatives to minimize claim costs and maximize revenue opportunities, thereby enhancing the organization's overall profitability and financial performance.
  • Prioritize enhancing the consumer journey by ensuring transparency, responsiveness, and convenience throughout the claims process, ultimately fostering trust and loyalty among consumers.
  • Forge strong partnerships and facilitate effective communication with both central and local stakeholders, ensuring alignment and cooperation in claims management efforts across various departments and geographical regions.
Key ResponsibilitiesClaims Framework Management
  • Develop and refine a comprehensive claims framework aligned with organizational goals and industry standards.
  • Integrate the framework into existing processes and systems, collaborating cross-functionally.
  • Regularly update the framework to adapt to changes in regulations, market trends, and consumer needs.
Cost Management and Analysis
  • Analyze claim costs to identify opportunities for reduction while ensuring service quality standards are maintained.
  • Implement cost-effective measures and monitor their effectiveness through KPIs and financial reports.
Consumer Validation Oversight
  • Oversee the validation process for consumer claims, ensuring compliance with policy terms and conditions.
  • Develop criteria for assessing claim eligibility and provide guidance to local markets.
  • Resolve complex cases related to claim validation.
Data Quality Control and Analysis
  • Implement measures to maintain accuracy and integrity of claims management systems.
  • Conduct regular audits of claim data and collaborate with IT teams to enhance system capabilities.
  • Analyze data to identify trends and areas for improvement in claims processing.
Stakeholder Collaboration and Communication
  • Collaborate with internal teams, external partners, and vendors to streamline claims processes.
  • Foster positive relationships and act as a liaison between departments to ensure alignment and cooperation.
  • Communicate effectively with internal stakeholders to resolve disputes and achieve satisfactory outcomes.
Requirements
  • Bachelor's and/or Master's degree in a relevant field.
  • Minimum of 5 years of professional experience in roles directly related to claims management, preferably within the aftermarket sector.
  • Extensive background in P&L management, demonstrating the ability to analyze financial data, identify cost-saving opportunities, and drive profitability within a services context.
  • Proficiency in project management and business process improvement, with a track record of leading successful change initiatives within large organizations.
  • Excellent commercial acumen, with a results-driven mindset and a focus on delivering high-quality service outcomes.
  • Exceptional collaboration and communication skills, with the ability to work effectively within a matrix environment and build strong relationships with internal and external stakeholders.
  • Previous experience in an international company is preferred, with a demonstrated ability to work collaboratively in multi-functional and multi-cultural teams.
  • Language requirement: Fluent in both written and spoken English.

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