Customer Onboarding Specialist

3 weeks ago


Stockholm, Stockholm, Sweden Norrsken Foundation Full time

About the Role

We are seeking a highly skilled Customer Onboarding Manager to join our Operations Team in Stockholm. As a key member of our cross-functional team, you will work closely with sales, support, marketing, and product teams to maximize our partners' success when using our platform.

Key Responsibilities

  • Project lead customer onboarding after contract signing
  • Own the onboarding process, including educating personnel at their location, project managing, and gathering feedback for our product team
  • Work closely with new customers to tailor our products for optimal sales and operation
  • Ensure high retention through iterative communication and continuous improvement
  • Follow up and document completed onboarding

Requirements

  • Previous experience in customer-facing roles (sales, customer service, hospitality)
  • Experience working in a restaurant or similar environment
  • Experience with SaaS solutions and Google suite (especially Slides and Sheets)
  • Interest in working within a start-up environment

What We Offer

At Norrsken Foundation, we value commitment, passion, and entrepreneurial spirit. If you're a team player who thrives in a fast-paced environment, we'd love to hear from you. Apply now and be part of our journey to transform the way the world thinks about food consumption.



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