Customer Experience Specialist

1 week ago

Stockholm, Stockholm, Sweden ZEEKR Europe Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Advisor at ZEEKR Europe. As a key member of our sales and service team, you will be responsible for delivering exceptional customer experiences and driving sales of our electric vehicles.

Key Responsibilities
  • Customer Expertise: Be the go-to expert on ZEEKR products and services, providing customers with comprehensive knowledge and support throughout their purchasing journey.
  • Engagement and Conversion: Engage with customers from initial lead to purchase, ensuring a seamless and memorable experience.
  • Commercial Objectives: Work towards achieving weekly and monthly sales targets, primarily focused on test drives and vehicle sales.
  • Support and Guidance: Provide ongoing support to customers throughout the purchasing process, both in-store and online.
  • Product Knowledge: Stay up-to-date on the latest product information and ZEEKR's unique selling points, communicating changes and updates to colleagues and customers.
  • Customer Relationships: Build strong, long-term relationships with customers by providing exceptional customer service and maintaining regular contact.
  • Event Participation: Participate in external events to meet new customers and promote our products and brand.
Requirements
  • Experience: 3 years of experience in a customer-facing role, preferably in the automotive industry.
  • Customer Orientation: A customer-centric mindset with a strong understanding of sales processes and customer satisfaction principles.
  • Communication Skills: Effective communication and interpersonal skills to deal successfully with customers and colleagues.
  • Teamwork: Collaborative and able to work well in a team with colleagues from different departments.
  • Technical Skills: Experience working with KPIs and CRM systems is a plus.
  • Education: A high school diploma or equivalent is required.
  • Language Skills: Fluent in Swedish, both spoken and written.
  • Driver's License: A valid driver's license is essential for conducting test drives and assisting customers.
  • Availability: Willingness to work weekends.
About ZEEKR Europe

We are a dynamic and innovative company committed to accelerating the shift to fully electrified mobility. Our team is passionate about delivering exceptional customer experiences and driving sales of our electric vehicles. If you share our passion for innovation and customer-centricity, we encourage you to apply for this exciting opportunity.

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