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Customer Experience Representative
2 months ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Sales Customer Experience Specialist at Tesla. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and contributing to the success of our business.
Key Responsibilities
- Customer Engagement
- Proactively engage with customers visiting our store or events to identify potential leads and create a pipeline of prospects through active interaction and data capture.
- Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.
- Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.
- Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions.
- Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion.
- Collaborate with sales teams and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.
- Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla's values.
Requirements
- Interpersonal Skills
- Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
- Strong knowledge of Tesla's products, including vehicles, solar panels, and energy storage solutions.
- Ability to communicate information in an easy-to-understand manner.
- Proven track record of delivering excellent customer experiences.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Flexibility to work on weekends and evenings, approximately 20 hours per week.
- A passion for Tesla's mission to accelerate the world's transition to sustainable energy.
