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Customer Experience Specialist

2 months ago


Stockholm, Stockholm, Sweden SAVR Full time
About the Role

We are seeking a highly skilled and passionate Customer Experience Specialist to join our dynamic team at SAVR. As a key player in our fast-growing startup environment, you will have the opportunity to make a real impact and contribute to the success of our customers.

Key Responsibilities
  • Provide exceptional customer support and service through proactive and timely issue resolution.
  • Engage with customers to understand their needs and preferences, and tailor your approach to meet their individual requirements.
  • Collaborate with cross-functional teams to resolve complex customer inquiries and provide insightful solutions.
  • Develop and maintain a deep understanding of our products and services to effectively communicate their value to customers.
  • Stay up-to-date with industry trends and best practices to continuously improve customer experience and service delivery.
What We Value
  • A customer-centric approach and a passion for delivering exceptional service.
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
  • Proactive problem-solving and analytical skills, with the ability to think critically and outside the box.
  • A collaborative mindset and a willingness to work closely with others to achieve shared goals.
  • Proficiency in Swedish (spoken and written) and a strong understanding of the local market and culture.
What's in it for You
  • A competitive salary and benefits package, including employee stock options and a comprehensive health insurance plan.
  • A dynamic and supportive work environment, with opportunities for growth and professional development.
  • A chance to work with a talented and passionate team, dedicated to delivering exceptional customer experiences.
  • A comprehensive training program, designed to equip you with the skills and knowledge needed to succeed in your role.