Enterprise Account Manager

3 days ago


Stockholm, Stockholm, Sweden Bannerflow - Stockholm Full time
Customer Success Representative

Bannerflow - Stockholm is looking for a talented Customer Success Representative to join our team. In this role, you will work closely with our customers to ensure they get the most out of our marketing cloud platform.

About the Role:

You will be responsible for managing a portfolio of approximately 25 enterprise customers within a specific market, ensuring successful onboarding, product adoption, and overall satisfaction with the Bannerflow marketing cloud platform.

Responsibilities:

  • Manage a portfolio of approximately 25 enterprise customers within a specific market.
  • Ensure successful onboarding, product adoption, and overall satisfaction with the Bannerflow marketing cloud platform.
  • Facilitate a smooth onboarding experience for new customers.
  • Drive increased usage and engagement with the Bannerflow platform.
  • Lead key customer projects, collaborating with stakeholders to deliver success.

Requirements:

  1. 2+ years of experience in Customer Success management roles, with experience in or exposure to the SaaS industry being a strong plus.
  2. Proven ability to manage and complete customer projects effectively.
  3. Strong skills in building and maintaining relationships with customers.
  4. Excellent verbal and written communication skills in English. Any additional language is a bonus.
  5. Ability to analyze and report on customer data to drive insights.
  6. Proficient in upselling and negotiating with customers.
  7. Demonstrates initiative to drive customer success.
  8. Prioritizes and meets the needs of customers.
  9. Effective in quickly resolving issues.
  10. Flexible and responsive to changing customer and business needs.
  11. Strong understanding of business principles to drive growth.
  12. Humble, grounded, and collaborative attitude.


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