
Large Account Development Manager
4 days ago
The Director of Strategic Accounts will be responsible for driving the growth, retention, and success of Mentimeter's largest and most strategic clients in the EMEA and globally. This involves developing and executing tailored account strategies to drive customer satisfaction and ensure deep customer value and success.
Key Responsibilities:- Strategic Account Management
- Develop and execute account strategies to drive customer engagement models, ensuring deep customer value and success for key accounts in EMEA.
- Act as the primary point of contact for strategic accounts, ensuring a seamless client experience and addressing high-level needs.
- Client Growth & Retention
- Drive cross-selling and upselling initiatives within existing accounts to identify opportunities for expansion.
- Foster deep relationships with clients to ensure long-term partnerships and maintain high customer satisfaction.
- Lead teams responsible for retention and growth, providing guidance and support to ensure high performance and client focus.
- Collaborate closely with Sales, Product, and Marketing teams to align on client strategies, product roadmaps, and feedback loops.
- Performance & Metrics Management
- Monitor account performance and client success metrics, using data-driven insights to refine strategies and drive results.
- Provide regular reports and updates to senior leadership on account health, growth opportunities, and potential risks.
- Market Analysis & Strategic Input
- Analyze market trends, customer needs, and competitive positioning in EMEA to identify growth opportunities.
- Represent Mentimeter at industry events and conferences to establish thought leadership and build brand awareness.
- Contract Management & Negotiation
- Manage contract renewal negotiations to ensure alignment with client needs and company objectives.
- Ensure account strategies are aligned with legal, compliance, and financial considerations.
- 10+ years of experience in selling to the Enterprise, handling complex sales processes.
- 5+ years of experience in strategic account management and leadership roles within SaaS.
- Proven success in driving growth and retention across enterprise-level accounts.
- Strong knowledge of value-based selling and frameworks like MEDDPICC.
- Excellent relationship-building skills with the ability to engage at all organizational levels.
- Strong analytical mindset with the ability to leverage data to inform strategic decisions.
- Fluent in English (German is a plus).
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