IT Application Support Specialist

7 hours ago


Stockholm, Stockholm, Sweden JACOBS DOUWE EGBERTS Full time

Company Overview:

JACOBS DOUWE EGBERTS is at the forefront of technological advancement, specializing in Intelligent Automation, Microsoft O365 (including Power Platforms and Power BI), UIPath, and SAP solutions.

We are dedicated to crafting seamless digital experiences and empowering organizations to thrive in the digital age.

Key Responsibilities:

  • Cordinate IT vendors for end user support, procurement of IT materials and services for Stockholm Office and Gävle coffee factory
  • Spearhead intelligent automation / digitalization initiatives, leveraging cutting-edge technologies to streamline processes and drive efficiency
  • Embrace an autonomous working style, taking ownership of projects and change initiatives from inception to execution
  • Cultivate a customer-centric mindset, delivering exceptional support and fostering strong relationships with stakeholders
  • Assist users with technical issues, guiding them to service desk or other appropriate resources when necessary for timely issue resolution

Required Skills and Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience)
  • 2-4 years of experience in IT support, application support, system administration, or a similar role
  • Preferred experience in Intelligent Automation, Microsoft O365 (Power Platforms, Power BI), UIPath, and SAP
  • Demonstrated autonomy in managing projects and change initiatives
  • Strong customer orientation with excellent support skills in common applications, particularly within the O365 suite

Benefits:

  • An inclusive and collaborative work environment where your ideas are valued
  • Exciting opportunities for professional growth and development
  • The chance to make a meaningful impact on businesses and communities through technology


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