Enterprise Application Specialist
20 hours ago
Falck Sverige AB is a leading provider of healthcare and workplace services in Sweden. With over 1,000 experts across 100 locations nationwide, we offer a comprehensive range of services including company health care, crisis and personnel support, organizational and leadership development, career change and primary care services for individuals.
We are looking for an experienced Enterprise Application Specialist to join our Stockholm office with the ability to adapt to changing needs and requirements. You will be part of our global IT organization Digital Technology and report to the Application Portfolio Manager based in Copenhagen. You will play a key role in supporting our Swedish healthcare business unit.
You will have responsibility for several business-critical applications overseeing their lifecycle, maintenance, documentation, and user training as well as other typical enterprise application management responsibilities. You will also act as the bridge between business users, product owners, and IT.
Main Responsibilities:
- Application Standardization: Support the standardization of applications
- Lifecycle Management: Oversee the lifecycle management of applications
- Liaison Role: Act as the bridge between Product Owners, super users, vendors, and IT support
- Swedish SSO Solution: Responsible for the Swedish SSO solution
- Case Management System: Order management system (based on Lime CRM)
- Inhouse Developed Applications: Such as product master, customer onboarding etc.
- Collaboration: Work closely with business counterparts and vendors to address and resolve issues and requests
- Configuration and Setup: Perform necessary configurations and setups to ensure smooth operation of applications
- Issue Investigation and Resolution: Investigate and resolve issues raised in the ticket system, ensuring minimal disruption to business operations
- Consultancy: Provide expert advice to the organization on solving new requirements
- Change Request Handling: Manage and implement change requests to improve and adapt applications to meet business needs
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