Service Delivery Manager UK
5 days ago
We are seeking a highly experienced Service Delivery Manager to join our team at FNZ (UK) Ltd. As a key member of our service delivery team, you will be responsible for overseeing the delivery of exceptional client services and driving revenue growth.
The successful candidate will have strong relationship management experience within the financial services sector, particularly in the Nordic markets. You will possess excellent communication skills, both internally and with clients, and be able to prioritize and delegate tasks effectively.
This is an exciting opportunity to join a rapidly growing global business that is leading the delivery of financial services via cloud computing. Our company culture values teamwork, diversity of thought, and customer obsession for the long-term.
The role is based in Stockholm, Sweden and reports directly to our Senior Service Delivery Manager, Nordic & Baltics. If you are a motivated and results-driven professional with a passion for delivering exceptional client experiences, we encourage you to apply.
- Key Responsibilities:
- Maintenance of customer satisfaction levels above an acceptable level
- Adherence of all key service delivery metrics including SLA/KPI and contractual compliance
- Monthly Service Review meetings and KPI reporting
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Service Delivery Manager
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