Floor Team Manager

21 hours ago


Stockholm, Stockholm, Sweden H&M group Full time
Role Summary

We're looking for an accomplished Floor Manager to join our H&M Group team. This exciting opportunity offers the chance to drive sales growth, foster a positive work environment, and contribute to the success of our company.

Responsibilities include:

  • Delivering exceptional customer experiences through personalized styling advice, product knowledge, and engaging store interactions.
  • Collaborating with the Store Manager to analyze sales data, identify opportunities for growth, and develop strategies to maximize sales revenue.
  • Leading a team of sales assistants to achieve outstanding service standards and promote a positive store culture.
  • Contributing to the recruitment process and ensuring new starters receive comprehensive induction and training.
  • Developing and implementing initiatives to improve sales performance and customer satisfaction.
  • Maintaining a safe, clean, and organized store environment.
  • Representing the Weekday brand as a confident ambassador, promoting our values and mission.
  • Assuming the Store Manager's responsibilities during their absence, if required.
Requirements

For this position, we're seeking:

  • Strong customer service skills and the ability to connect with customers.
  • Previous experience in retail or customer-facing roles, preferably with leadership responsibilities.
  • Excellent communication and interpersonal skills.

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