Retail Store Operations Manager

16 hours ago


Stockholm, Stockholm, Sweden TN Sweden Full time
Company Overview

TN Sweden is a leading retailer in the Swedish market, known for its excellent customer service and wide range of products.

Job Description

The successful candidate will be responsible for managing the store team, driving sales, and maximizing store profitability. The role involves:

  • Ensuring that company policies and procedures are adhered to at all times.
  • Training and developing internal staff to promote progression and lead in-store recruitment, new starter inductions, and staff training.
  • Managing administrative responsibilities regarding retail development, vacant premises, scheduling, and local trading patterns which may affect the branch.

Sales Performance

  1. Meet or exceed sales targets by providing excellent customer service and promoting products effectively.
  2. Understand and interpret Oracle reports to inform key sales decisions.
  3. Ensure adequate floor coverage during peak and trough periods.

Customer Service Excellence

  • Provide first-class service to maintain customer retention.
  • Motivate and train staff to deliver courteous, considerate, and responsible advice to customers.
  • Deal with customer complaints promptly, courteously, and objectively.

Skills and Qualifications

  • Proven leadership skills and experience in motivating a team.
  • Strong verbal and written communication skills.
  • Proficiency in Microsoft Outlook, Word, and Excel.
Benefits

The successful candidate will receive:

  • Discretionary bonus scheme.
  • Staff discount on JD Group and other brands within the organization.
  • Pension scheme.
  • Personal development opportunities to learn and develop at work.


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